Privacy Policy

Who We Are

Fineus Ltd. is a corporation incorporated in Ontario, Canada (Ontario Corporation Number 1001801821). It operates fineus.io and is responsible for the personal information described in this policy.

Privacy questions and requests can be sent to support@fineus.io.

Information We Collect

We handle a limited amount of personal information:

• Business correspondence. If you email us, we receive your name, email address, company, role and any other information you include in your message or signature.
• Technical data. When you visit the website, our website hosting provider automatically processes data needed to deliver pages and keep the service secure, such as your IP address, browser and device type, the pages requested and the date and time of each request.

This website has no contact forms, user accounts or sign-in. It does not set cookies, does not store information in your browser and does not use analytics, advertising or other tracking technologies.

Please do not send identity documents, financial account details or other sensitive personal information by email.

How We Use Information

We use personal information to:

• Respond to business enquiries.
• Manage professional correspondence and business relationships.
• Keep the website secure and working properly.
• Meet legal obligations that apply to us.

We do not sell personal information and do not use it for advertising.

Legal Basis and Consent

Under Canadian privacy law, we handle personal information with your knowledge and consent where consent is required. When you contact us, we use the information you provide for the purpose for which you provided it.

Where the GDPR applies, we rely on our legitimate interests in responding to enquiries, managing business relationships and keeping the website secure; on taking steps at your request before entering into a contract; and on compliance with legal obligations.

Visiting this website is not treated as consent to any processing of your personal information.

Service Providers

We use a small number of service providers that process personal information on our behalf:

• Google Workspace (Google LLC), which provides our business email.
• A website hosting provider, which delivers this website and keeps server logs.

We may also disclose personal information to professional advisers, or where the law requires or permits it.

International Processing

Fineus Ltd. is based in Canada. Our service providers may process and store personal information in other countries, including the United States, where it is subject to local laws and may be accessible to courts and authorities in those countries.

Where the GDPR applies to a transfer of personal data outside the European Economic Area, we rely on a transfer mechanism recognised by the GDPR, such as an adequacy decision or standard contractual clauses.

Retention

We keep personal information only for as long as it is needed for the purposes described in this policy. Business correspondence is kept for as long as it is relevant to the enquiry or business relationship, or as required by law, and is then deleted.

Technical logs are kept by our hosting provider according to its own retention schedule.

Security

We use organisational and technical safeguards appropriate to the limited information we handle, including restricting access to business correspondence to people who need it. No method of transmitting or storing information is completely secure.

Your Privacy Rights

You may ask what personal information we hold about you, request access to it and ask us to correct it. Where we rely on your consent, you may withdraw it, subject to legal or contractual restrictions. To make a request or raise a concern, contact support@fineus.io.

We may need to confirm your identity before acting on a request, and will respond within the time required by applicable law.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

European Data Protection (GDPR)

The EU General Data Protection Regulation (GDPR) may apply to some of our processing activities involving individuals in the European Economic Area.

Where the GDPR applies to our processing activities, individuals may exercise the rights available under that Regulation, subject to applicable conditions and exceptions. These include the rights of access, rectification, erasure, restriction of processing, objection and data portability.

You also have the right to lodge a complaint with the data protection authority in your country. We do not make decisions about individuals by automated means.

Privacy Enquiries

For questions about this policy, or to exercise your rights, contact Fineus Ltd. at support@fineus.io.

Changes to This Policy

We will update this policy if the way we handle personal information changes, and before Fineus Ltd. begins offering services. The date at the top of this page shows when it was last updated.